Terms & Conditions
Important legal information
By accessing this website you consent to the following terms and conditions of use. In these terms and conditions 'Post Office Ltd' means Post Office Limited and its associated companies that may host services on this website. "This website" means www.mypostoffice.co.uk.
Your use of a service hosted on this website is subject to the terms and conditions relevant to that service. For more information, please click here.
Security and privacy
Post Office Ltd takes the security and privacy of its systems and its customers' data very seriously. Post Office Ltd constantly reviews its systems and data to ensure the best possible service to its customers. Parliament has created specific offences for unauthorised actions against computer systems and data. Post Office Ltd will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.
Exclusions and limitations
The information on this website is provided on an "as is" basis. To the fullest extent permitted by law Post Office Ltd:
(a) excludes all representations and warranties relating to this website and its contents, including in relation to any inaccuracies or omissions in this website; and
(b) excludes all liability for loss or damage arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Post Office Ltd of the possibility of such potential loss) and indirect, consequential and incidental damages.
Post Office Ltd does not however exclude liability for death or personal injury caused by its negligence.
The above exclusions and limitations apply only to the extent permitted by English law. None of your statutory rights as a consumer that cannot be excluded or limited under English law are affected.
Content changes and Accuracy of Information
Post Office Ltd reserves the right to withdraw, suspend or modify this website or certain parts of this website including to any descriptions or prices of services advertised with or without notice to you. There may also be times when this website or certain parts of this website become unavailable. You agree that Post Office Ltd will not be liable to you or to any third party for any withdrawal, modification, unavailability, suspension or discontinuance of this website or any service available on or through this website. Personalisation of the site based on user activity and preferences may change the appearance and contents of this website at any time.
Some information on this website is taken from sources external to Post Office Ltd or is of a type that changes frequently. In particular, you should confirm offline the accuracy and currency of any information about prices. Post Office Ltd does not necessarily share the opinions expressed or endorse the material appearing in external content published by it on this website.
Accessing this website
Post Office Ltd cannot guarantee that this website will operate continuously, without interruptions or be error-free. You must not attempt to interfere with the proper working of this website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt this website or any computer system, server, router or any other internet-connected device.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the website. Post Office Ltd cannot and does not guarantee or warrant that any content of the website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.
Post Office Ltd restricts access to certain features or parts of the website to users who have registered with Post Office Ltd. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of Post Office Ltd’s security procedures, you must treat such information as confidential, and you must not disclose it to any third party. Post Office Ltd has the right to disable any user identification code or password, at any time, if in the opinion of Post Office Ltd you have failed to comply with these terms and conditions.
You must use this website and the information available from this website responsibly. No such information may be used for or in connection with any unlawful, immoral or anti-social purpose, or in a manner which is or may be damaging to the name and reputation of Post Office Ltd or its related companies.
Users of Post Office® Broadband must also comply with the terms and conditions relevant to that service, including Post Office Ltd’s Acceptable Use Policy.
Trade mark and copyright notices
Post Office and the Post Office symbol are registered trade marks of Post Office Ltd in the United Kingdom and other countries.
The names, images and logos identifying Post Office Ltd, its related companies or their licensors and their services are subject to copyright, design rights and trade marks of Post Office Ltd, its related companies or their licensors.
All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright Post Office Ltd, its related companies or their licensors.
You may download information from the website for your own personal non-commercial use only. Except as otherwise expressly permitted under English copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without Post Office Ltd’s express permission and/or that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trade mark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.
Cancellation of registration
Post Office Ltd may cancel your registration for this website or any service hosted on it if you breach these terms and conditions or the terms and conditions for any service.
Links to this website
You may not create a link to any page of this website without Post Office Ltd's prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
Post Office Ltd does not monitor or review the content of other parties' websites that are linked from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by Post Office Ltd. Post Office Ltd is not the publisher of such opinions or material.
Unless otherwise stated, the products and services featured on this website are only available within the United Kingdom.
Although Post Office Ltd uses reasonable endeavours to ensure that any software made available by it on this website is suitable for downloading, installation and use by third parties, all such software is provided "as is" without any warranty. Specifically, and without limitation, Post Office Ltd does not warrant that any such software is virus free, without defects, compatible with other software or operating systems or suitable for any specific purpose. Post Office Ltd accepts no liability for any loss or damage caused by the downloading, installation or use of any such software, and the general exclusions and limitations above apply to such downloading, installation or use.
These terms and conditions are governed by the laws of England and Wales. All disputes arising out of your access to this website are subject to the exclusive jurisdiction of the English and Welsh courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. If any of these terms or conditions is deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above) then the invalid or unenforceable provision will be severed from these terms and conditions and the remaining provisions will continue to apply.
Post Office Limited is a company registered in England and Wales, number 2154540, registered office 80-86 Old Street, London EC1V 9NN.Royal Mail Group VAT registration number: GB243170002